Dear Imran Merchant,
We sincerely apologize for any inconvenience you may have experienced. To offer some clarity, your order was placed on February 29, 2024, with the selected 15-20 business days shipping option. As promised, the order was delivered to your address on March 25, 2024, well within the specified timeframe.
Typically, our sellers require 5-6 business days to process an order, and once dispatched, it generally takes 15-20 business days post-dispatch for delivery. However, we also offer priority shipping for those seeking expedited delivery. We encourage you to select this option if you wish for your order to arrive sooner.
Regarding the issue with the wrong product, we regret to inform you that we do not have any record of communication regarding this matter. Please don't hesitate to contact us at happy@distacart.com or call us at +18552534782. Kindly provide a picture of the incorrect product, and we will promptly assist you in resolving this matter to your satisfaction.
Thank you,
Customer Happiness Team!